Warranty

We take pride in our quality electronics, but on the off chance that something goes wrong, all our devices are covered by a standard 3 month warranty. We will do our very best to fix the problem for you, and if we can’t, we will provide you with a replacement straight away. We’ll cover all postage fees and get it to you in good working order as soon as possible. After all, we know how important your phone, tablet or laptop is to you.

If something does go wrong, just let us know at shop@ducttape.co.nz and our support team will get back to you within 24 hours.

Duct Tape Workshop’s return to base warranty covers faulty parts only and does not cover physical damage, liquid damage or any other form of damage caused by the user.

Return of goods

Sealed Goods Return Policy – Sealed goods approved for return must be accompanied with the relevant Duct Tape Workshop invoice or receipt, must not be activated and must be returned within 14 days of purchase or delivery. Goods that have been returned and do not meet these conditions will be rejected and will only be delivered back to the customer at their own expense; a handling fee may also apply.

Used Goods Return Policy - If for any reason you are not completely satisfied with a product you have purchased, we can provide you with store credit or an exchange within 7 days after you receive it, the device must be returned in its original condition (including all packaging, accessories), at your cost. Please email us: shop@ducttape.co.nz to find out how to make a return by mail. Your electronic invoice is required for mail returns. In the event that any items in the order are missing or damaged, Duct Tape Workshop reserves the right to refuse the return request, or may deduct the value of the damaged or missing items from the return total.

All returns must be arranged through shop@ducttape.co.nz and must be approved before an item is to be sent back to Duct Tape Workshop.

We do not provide refunds, exchanges, or store credit due to a customer change of mind unless the device is sold sealed and is in accordance with the above sealed goods return policy.

Duct Tape Workshop is liable when found to be at fault only under New Zealand Law, for example; The Consumer Guarantees Act 1993.